RainfrogRRainfrog
Mar 6

Account Shows Out of Credits Despite Remaining

Subject: Credit Error – Showing “Out of Credits” Despite Remaining Credits Hello, I’m encountering an issue with my account. The system shows that I am out of credits and asks me to update my plan, but according to my dashboard I still have 190 credits remaining (10 / 200 used). Because of this error, I’m currently unable to generate images even though credits are clearly available. Could you please check my account and fix this issue? Account email: juliennes.choice@gmail.com Thank you.
ClosedClosed
changed status toClosed·Mar 6, 2026
changed status toIn Progress·Mar 6, 2026
Mar 6, 2026

Hello, we are unable to find an account connected to that email. Could you please reach us out at support@rainfrog.ai with more details (screenshots would really help) and the correct email please :)